Last updated: May 5, 2026
Welcome to the Lauramerciier FAQ
Below you will find answers to the questions we receive most often. If you cannot find what you need, please contact our customer support team.
Ordering & Shipping
Q: Do you offer free shipping?
A: Yes. Lauramerciier offers free standard shipping on every order shipped to the contiguous United States. No minimum purchase required. (We do not ship to Alaska, Hawaii, U.S. territories, P.O. boxes, or freight forwarders.)
Q: How long will it take for my order to arrive?
A: Orders are processed in 1–2 business days, then delivered in 4–6 business days within the contiguous USA. Delivery times are estimates provided by carriers and may vary.
Q: Can I track my order?
A: Yes. You will receive a shipping confirmation email with a tracking number and a link to track your package.
Q: Which payment methods do you accept?
A: We accept Visa, MasterCard, and PayPal. All payments are processed securely in U.S. dollars.
Returns & Refunds
Q: What is your return policy?
A: We offer a 30‑calendar‑day return policy for quality‑related issues (defects, damage, wrong item). Products must be unused and in original packaging. Lauramerciier does not accept returns for change of mind.
Q: How do I start a return?
A: Email us at info@lauramerciier.com with your order number and a description (photos appreciated). We will send you a prepaid return label and instructions.
Q: Do I have to pay for return shipping?
A: No. Returns for eligible quality issues are free. We provide a prepaid return label, and there is no restocking fee.
Q: How long does it take to get my refund?
A: After we receive your return, we process the refund within 1–2 business days. The refund goes back to your original payment method and may take 7–10 business days to appear, depending on your bank or card issuer.
Product & Quality
Q: What does “Lauramerciier Quality” mean?
A: It means we use high‑grade ingredients, conduct rigorous testing, and prioritize durability, performance, and safety.
Q: Where are your products made?
A: Our products are ethically manufactured in facilities that meet our strict quality and labor standards. More details can be found on individual product pages.
Q: Are your products cruelty‑free?
A: Yes, Lauramerciier does not test on animals. We are committed to cruelty‑free practices.
Customer Support & Trust
Q: How can I contact customer support?
A:
- Email: info@lauramerciier.com
- Phone: +1 (855) 486-4756
- Hours: Monday – Friday, 9:00 AM – 6:00 PM (PT)
- Address: 700 Flower St Suite S100, Los Angeles, CA 90017
Q: How quickly do you respond?
A: We reply to most emails within 24 business hours and are available by phone during business hours.
Q: Is your website secure?
A: Absolutely. Our website uses SSL encryption throughout the entire checkout process. All payment information is handled through PCI‑compliant gateways.
Q: Do you have customer reviews?
A: We are a growing brand and are actively collecting genuine customer feedback. We encourage our customers to leave reviews. You may see trust badges and payment logos on our site as a sign of our commitment to security and transparency.
Q: Are you affiliated with Laura Mercier or any other brand?
A: No. Lauramerciier is an independent brand and is not affiliated with, endorsed by, or connected to Laura Mercier or any other third‑party company.